purchasing an extended warranty ought to give peace of mind that if the worst happens, you’re covered. just make sure you know what you’re buying. That’s a lesson Paul Whitaker learned after the claim on his 2006 Jaguar S-Type was rejected.
Paul, from Leamington Spa, Warwickshire, purchased the car with 57,000 miles on the clock from the Jaguar trade Centre in Birmingham in March. It came with a three-month warranty.
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“When it was running out, I contacted Autoprotect administration to extend the cover for 12 months. I was told I ought to do it through the garage. I paid £240,” Paul said.
Shortly after, the engine management light flashed on – an engine sensor had failed and would cost £272 to fix. but by that point, the Jaguar trade Centre had ceased trading, and Autoprotect said Paul’s warranty was null and void.
He told us: “I can see why Autoprotect wanted me to deal with the garage, because this has allowed it to wriggle out of paying for my claim.”
Autoprotect refused to help. A spokesman explained that it simply acts as a claims management company for the dealer that sold the warranty.The AA’s legal team confirmed there was no obligation on the company to assist Paul.
